For players aged 21 and above

ppvip Responsible Gaming — Set Your Limits, Stay Safe

ppvip believes entertainment is worthwhile only when it does not harm you or your family. Gaming should stay a source of enjoyment, not stress. On this page you can learn how to keep your gaming habits in check, when to be cautious, and where to find help.

What Responsible Gaming Means

Online casino and sports betting is a form of entertainment that involves money. Like a cinema ticket or a restaurant bill, the healthy approach is to set a fixed budget and enjoy within it. ppvip wants every player to come to the platform with a clear budget and stay within that limit.

The key principle of responsible gaming is: do not chase losses to try to recover money, do not borrow to play, and never treat gaming as a source of income. Reading ppvip's Terms and Conditions will make it clear in which situations an account can be temporarily suspended and how to request self-exclusion.

Please note that the minimum age to play at ppvip is 21. No account is kept active without age verification. Any attempt by a minor to open an account is cancelled immediately.

You can learn more about ppvip's core goals and commitments on our About Us page. We believe transparency and user safety are the foundation of a good online platform.

ppvip's Commitments

Keeping self-exclusion and limit-setting tools available to players at all times.

Cancelling accounts of users under 21 and strictly enforcing age verification.

A 24/7 support team ready to advise on responsible gaming.

Reserving the right to review accounts when signs of problematic behaviour are observed.

Applying permanent or temporary self-exclusion at a player's request, without conditions.

Tools for Setting Your Own Limits

After logging in to ppvip, you can set any of the limits below from Settings. These limits take effect immediately, and removing them before their time requires completing a set cooling-off period.

Deposit Limit

Daily / Weekly Deposit Limit

You can set the maximum amount you are allowed to deposit within a given period. If the limit is reached, the system automatically blocks further deposits.

Session Time

Session Time Limit

Set a maximum amount of time you can play each day. When the time is up, a reminder appears and you can log out.

Loss Limit

Maximum Loss Limit

Set a limit yourself so that once you have lost a certain amount, no more bets can be placed — preventing a bad session from turning into a major setback.

Cooling-Off

Cooling-Off Break

Take a break from 24 hours up to 30 days. During this time the account remains active but no bets or deposits are accepted.

Support

Direct Support Team

If you have trouble activating or changing any of these tools, contact the ppvip support team via 24/7 live chat or email.

Warning Signs of a Problem

When gaming habits start to go out of control, certain signs appear early. If you notice any of the signs below in yourself, take a break and tell someone close to you or our support team.

  • Gradually placing larger bets and feeling the need to wager more to get the same excitement as before.
  • Feeling the urge to bet again to recover lost money — thoughts like "one more win and everything will be fine."
  • Repeatedly trying to stop playing but failing, or feeling restless when you do.
  • Borrowing money to play, dipping into savings, or cutting down on household expenses.
  • Hiding your gaming from family or friends, or lying about it.
  • Losing focus on work, studies or relationships, with most of your thoughts revolving around gaming.
  • Intense frustration, anger or sudden mood swings after losing.

Ask Yourself These Questions

If the answer to even one of the questions below is "yes", it is time to take a break.

Did I spend more than my budget last month?

Have I played without telling my family?

Have I placed bets again out of anger or frustration after losing?

Have I wanted to quit gaming but been unable to?

Have I put my winnings back into bets instead of setting them aside?

Where to Get Help

Acknowledging a problem takes courage. The ppvip support team, your family, and professional counsellors are all ready to help. You can find more answers on responsible gaming on our FAQ page.

ppvip Support Team

24/7 live chat — click the chat icon on any page of the site
Support available in both Bengali and English

Contact this team directly to request self-exclusion, limit changes, or account closure.

Family and Close Ones

Talk openly with a trusted family member or friend
Let a family member keep your account password to make access less easy
Review your weekly budget together with a loved one

Family often notices the first signs before you do — take what they say seriously.

Professional Counselling Services

Have a confidential consultation with a psychologist or addiction specialist
Contact the mental health department of your local hospital
Psychosocial counselling centres — free services are available in many districts

Seeking professional help is not a weakness — it is a direct and courageous step toward dealing with the problem.

Practical Tips for Safer Gaming

Before you start playing, decide on a limit — how much you are willing to lose before stopping for that day. Write it down or note it on your phone rather than keeping it only in your head. Research shows that written limits are more likely to be followed.

Keep an eye on the clock when playing slots or live casino games. The casino environment is designed in a way that makes it easy to lose track of time. Use ppvip's session time limit feature to cap your total daily playtime.

After a win, withdraw a portion of the money right away rather than putting it all back into bets. This small habit makes a significant difference over time.

Avoid placing bets when drinking alcohol or in any other impaired state — your ability to make sound decisions is reduced and the risk of excessive betting increases.

Do not think of gaming as an alternative to income. Over time, the casino's mathematics always favours the operator — that is the nature of the business. Set a budget only for what you can afford to spend on entertainment.

Balance gaming with other activities. Reading, watching cricket, spending time with family — when these are a regular part of life, dependence on gaming tends to decrease.

Do not play for long stretches without a break — take at least 10–15 minutes off every hour. Get up and walk around, drink some water, and give your mind a short reset.

If you have any questions about your gaming experience, you will find detailed information on responsible gaming on ppvip's Frequently Asked Questions (FAQ) page.

Protecting Minors

ppvip is for players aged 21 and above only. This policy is strictly enforced and identity documents are verified when required. If a user is suspected of being a minor, their account is temporarily suspended along with any deposited funds, and withdrawals are not permitted until verification is complete.

If there are teenagers or children in your household, take these steps: enable passwords and parental controls on your devices, keep your ppvip account login details secure, and regularly check your bank card or mobile banking app for any suspicious transactions.

If you become aware that a minor is attempting to open an account at ppvip, notify the support team immediately.

21+

Minimum Age to Play at ppvip

If this rule is violated, the account is permanently closed and any deposited funds are not returned.

Responsible Gaming FAQ

After logging in to your ppvip account, go to Account Settings and find the "Responsible Gaming" option. From there you can set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately, but increasing one requires a 7-day cooling-off period. For any issues, reach our 24/7 live chat for help.

Yes. Once self-exclusion is active, no new bets or deposits can be made, but your existing balance is protected. For a short-term exclusion, you can withdraw once the period ends. For a permanent exclusion, the ppvip support team will assist you with the withdrawal process.

Start by talking to them calmly — express concern rather than blame or anger. Let them know about ppvip's self-exclusion option and, if needed, guide them toward professional counselling. You can also contact ppvip support directly to describe the situation, and the team will provide further guidance.

A cooling-off break is a limited pause — from 24 hours up to 30 days — after which the account becomes active again automatically. Self-exclusion is long-term or permanent; once a permanent exclusion is activated, it cannot be reversed. Choose a cooling-off break for a short pause from stress, and self-exclusion for a deeper problem.

No. Once self-exclusion is active, all promotional communications from ppvip stop. Only messages related to account security or withdrawals may be sent if necessary. If you receive any promotional email during your exclusion, please notify the support team.

No, not at all. The minimum age to open an account at ppvip is 21. Age must be declared at registration and identity documents may be requested at any stage. Accounts opened with false information are cancelled and any deposited funds are not returned.