ppvip Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services on the ppvip platform. When you use ppvip's website, open an account, make a deposit, or take part in any game, you are considered to have agreed to the terms of this policy.

The privacy of every registered user on ppvip matters greatly to us. We handle the collection, processing, and storage of your personal information responsibly and never ask for information that is not necessary.

This policy should be read together with ppvip's Terms and Conditions. Both documents together form the legal framework of our services.

2 Data Collection — What We Collect

ppvip collects only the information that is genuinely needed to operate its services. The details are described below by category:

2.1 Registration Information

What is collected from you when you create an account:

• Full name (as per your National ID)
• Date of birth (for age verification — accounts cannot be opened by anyone under 21)
• Mobile number and email address
• Preferred currency and language settings

2.2 Identity Verification Information

For security purposes and to prevent money laundering, a copy of a government-issued ID such as a National ID (NID) or passport may be requested in certain situations.

2.3 Financial Information

Payment information (bKash, Nagad, Rocket, Upay, or bank account details) is collected to process deposits and withdrawals. ppvip never stores card numbers or banking PINs.

2.4 Device and Connection Information

Your device's IP address, browser type, operating system, and the time of access to the site are logged automatically. This information is used to resolve technical issues and maintain security.

2.5 Gaming Activity

Information about your betting history, win/loss records, session duration, and game types is retained to improve our services and apply our responsible gaming policy.

3 Purpose of Data Use

ppvip uses your information only for the specific purposes listed below:

3.1 Service Operations

• Account creation and management
• Processing deposit and withdrawal transactions
• Managing bonuses and promotions
• VIP programme membership management

3.2 Security and Fraud Prevention

• Preventing the opening of multiple accounts
• Detecting unusual transaction patterns
• Blocking access by minors
• Maintaining the overall security of the platform

3.3 Customer Support

When you contact support via live chat or email, relevant information is used to resolve your issue.

3.4 Responsible Gaming

Data is analysed to identify risky behaviour based on your gaming patterns and to provide assistance where needed.

3.5 Service Improvement

ppvip continuously improves its services by analysing the overall experience of its users. This analysis is always done in anonymised form.

4 Cookie Policy

The ppvip website uses cookies. Cookies are small text files stored in your browser that help the website remember your preferences and session information.

4.1 Essential Cookies

The site cannot function properly without these cookies. Maintaining login sessions, managing security tokens, and temporarily storing form data are the functions of essential cookies.

4.2 Functional Cookies

Functional cookies are used to remember language preferences, display settings, and previous activity. They keep your experience smooth and familiar.

4.3 Analytical Cookies

Analytical cookies are used to understand which parts of the website are used most and where improvements are needed. This data collection is always done in anonymised form.

5 Sharing Data with Third Parties

ppvip does not sell or transfer your personal information to any third party for commercial purposes. However, in limited circumstances necessary for operating the service, data may be shared with specific partners:

5.1 Payment Processors

The relevant payment gateways are given the necessary information to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These partners have their own privacy policies and receive data solely for the purpose of completing transactions.

5.2 Game Software Providers

Pragmatic Play, Evolution, JILI, PG Soft, Spribe, and other game studios may use limited gaming data to ensure fair play. This data never reveals your identity.

5.3 Legal Obligations

It is our legal responsibility to provide the necessary information in response to a valid request from a law enforcement authority in Bangladesh or by court order. In such cases, only the minimum required information is provided.

6 Data Storage and Security

ppvip uses industry-standard security technology to protect your information:

6.1 Encryption

All communication between your browser and our servers is secured through SSL (Secure Sockets Layer) encryption. This ensures that your information cannot be read or altered during transmission.

6.2 Server Security

Data is stored on servers protected by firewalls, intrusion detection systems, and regular security audits. Only authorised staff can access specific categories of data.

6.3 Password Protection

Your password is never stored directly — only an encrypted hash is kept. This means no ppvip staff member can view your password.

6.4 User Responsibility

You also bear partial responsibility for keeping your account login details secure. Use a strong password, do not share it with others, and always log out after using a public device.

7 Your Rights

ppvip believes every user has clear rights over their own information. You have the following rights:

7.1 Right to Access

You can ask ppvip at any time what information is stored about you and how it is being used.

7.2 Right to Correction

If any information stored in your account is incorrect or outdated, you can request that it be corrected. The support team processes such requests promptly.

7.3 Account Closure and Data Deletion

You may close your account if you wish. After closure, we delete unnecessary information beyond what is required by legal obligations — however, financial transaction records must be retained for a set period.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from ppvip, you can turn them off from your account settings or through support.

8 Protection of Minors

ppvip strictly prohibits anyone under the age of 21 from opening an account. Age is verified at registration and further proof may be requested in cases of doubt.

We do not knowingly collect any information from minors. If an account belonging to a minor is identified, it is immediately suspended and the associated data is deleted.

If you believe a minor is using ppvip, please notify our support team.

9 Data Retention Period

ppvip retains different types of information for different periods:

• Active account data: for as long as the account remains active
• Financial transaction records: for a set period even after account closure (as required by legal obligations)
• Customer support conversations: for a defined period, which helps ensure service quality
• Log files and technical data: deleted once the need for troubleshooting has ended
• Marketing preference data: deleted immediately upon withdrawal of consent

10 Policy Changes

ppvip reserves the right to amend or update this privacy policy as needed. If any significant change is made, users will be notified via the mobile number or email registered to their account.

Updated policies take effect from the date of publication. Continued use of the site after that point will be taken as your agreement to the new policy.

To learn more about ppvip and understand the history and purpose of our services, read our About Us page.

11 Contact

For any privacy-related questions, complaints, or requests, contact ppvip's support team:

• Live Chat: seven days a week, twenty-four hours a day (in Bengali and English)
• Email: [email protected]

Visit our FAQ page for answers to common questions — the most frequently asked questions are answered there in one place.